ShippingPolicy

01Where we deliver

We deliver to most PIN codes in India through our courier partner, Delhivery. At checkout we check your PIN code and tell you straight away if we can deliver there and whether cash on delivery is available. We don't ship outside India yet.

02Shipping charges

• Free shipping on orders of ₹499 and above.
• Orders below ₹499 carry a flat shipping fee, shown in your bag and at checkout before you pay.
• If a cash on delivery fee applies, it is shown at checkout before you place the order.
• All prices include applicable taxes. There are no hidden charges at the door.

03Dispatch and delivery times

Orders are dispatched within 1–3 business days (Monday to Saturday, excluding public holidays). After dispatch, delivery usually takes:

• Metro cities: 2–5 business days
• Rest of India: 4–7 business days
• North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar and remote areas: 7–10 business days

These are estimates. Weather, festivals, strikes or courier delays can occasionally add a few days; we'll keep you updated if that happens.

04Tracking your order

As soon as your order ships, your order page shows the Delhivery AWB number and a live tracking link. You can open it any time from the link in your confirmation email, or on Track Your Order with your order number and the mobile number you used at checkout.

05Cash on delivery

Cash on delivery is available on most PIN codes, up to an order value we may set from time to time. Please keep the exact amount ready. Repeatedly refusing COD orders may lead us to offer only prepaid payment on future orders.

06Failed deliveries and address changes

The courier makes up to three delivery attempts. If a parcel comes back to us because the address was incomplete, nobody was available, or it was refused, we'll contact you. For prepaid orders we can re-ship (shipping charged again) or refund the order value minus the shipping cost both ways.

Need to change the address? Write to us before the order is dispatched and we'll update it. After dispatch we can't change it.

07Damaged, tampered or wrong parcels

Please don't accept a parcel that looks opened or tampered with. If something arrives damaged or isn't what you ordered, tell us within 48 hours of delivery with photos (an unboxing video helps a lot) and we'll send a replacement or a full refund. See our Returns & Refunds policy.

08Questions

Write to team@vyrelle.in or WhatsApp us on +91 79824 87638 (Monday to Saturday, 10 am to 6 pm IST) with your order number.

Deepanshu Empire (Proprietorship, proprietor Deepanshu Tyagi)
Badum, Meerut, Meerut, Uttar Pradesh 250502, India
GSTIN 09HXMPD1277C1ZF
Email team@vyrelle.in · Phone / WhatsApp +91 79824 87638